Privacy Policy

This Privacy Policy explains how Divinethread Exports (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, place an order, contact us, or interact with our services. “Personal information” means any data that can identify you directly or indirectly.

Who We Are

Divinethread Exports is a global trading brand based in Istanbul, Turkey, sourcing and delivering quality fashion, accessories, and jewelry to international customers.

Company Details: 

Divinethread Exports

Istanbul, Turkey

Email: divinethreadexports@gmail.com
Customer Support: +905362686555

Divinethread Exports is responsible for the processing of your personal information in accordance with applicable data protection regulations.

Personal Data We Collect

When you interact with our website or services, we may collect the following types of information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Shipping or pickup address

Order Information

  • Products purchased

  • Order history

  • Delivery or pickup information

  • Payment status and transaction details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

Communication Information

  • Messages sent to us through email, social media, or customer support

Marketing Preferences

  • Your consent and preferences for receiving promotional messages or updates

Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze website traffic.

How We Use Your Data

We use your personal information for the following purposes:

Order Processing
To process purchases, confirm orders, and manage deliveries or pickups.

Customer Support
To respond to inquiries, resolve issues, and provide assistance.

Website Improvement
To analyze website performance and improve user experience.

Marketing Communications
To send updates, promotions, or product announcements if you have opted in.

Security and Fraud Prevention
To protect our website and customers from fraudulent activity.

Legal Compliance
To comply with applicable laws and regulatory requirements.

Marketing Communications

You will only receive marketing messages from us if you choose to subscribe or opt in.

You can unsubscribe at any time by:

Cookies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Analyze website traffic

  • Improve user experience

You can control cookie settings through your browser preferences.

How We Share Your Information

We do not sell your personal data.

However, we may share your information with trusted partners who help operate our business, including:

Service Providers
Hosting services, website analytics, customer support platforms.

Payment Providers
To securely process payments.

Shipping and Logistics Partners
To deliver your orders or arrange pickup notifications.

Marketing Platforms
Such as email marketing or advertising platforms, only when you have provided consent.

Legal Authorities
When required by law or to protect our rights.

All partners are required to handle your information securely.

International Data Transfers

Because our services operate globally, your information may be processed in different countries.

We ensure that appropriate safeguards are implemented to protect your data in accordance with applicable data protection laws.

Data Security

We take appropriate measures to protect your personal information, including:

  • Secure website encryption (SSL)

  • Restricted access to sensitive data

  • Secure payment processing systems

  • Regular monitoring for potential security risks

Data Retention

We keep your information only as long as necessary for business and legal purposes.

Typical retention periods include:

Order and transaction records – up to 7 years for accounting and tax compliance
Customer support communication – up to 2 years
Marketing preferences – until you unsubscribe or withdraw consent

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal information

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict certain data processing activities

  • The right to object to marketing communications

To exercise these rights, please contact us at:

divinethreadexports@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect updates in our services or legal requirements.

Any changes will be published on this page.

Last Updated: March 2026